Help Desk

Track my order 5

• When will I receive my order?
• I have not received my order confirmation email.
• My order says delivered, but I have not received it.
• My order is only partially shipped.
• Sizing - what size should I order

Changes to a Current Order 2

• Change measurements or custom styling(neckline/sleeves/hem length) after placing order
• Change shipping address

Account Related Issues 2

• I want to reset my password
• I am unable to checkout

Returns and Refunds 7

• I want to return some garments(s) from my order
• What is your return and refund policy?
• Do you accept returns of items made with custom measurements?
• I forgot to include my RAR with my return package.
• I lost my return label.

View all 7

Fit Guarantee Program 6

• What is the Fit Guarantee Program?
• How do I avail a Remake?
• How do I measure myself accurately?
• I have chosen standard sizing. Am I still covered under fit guarantee?
• What are my options if I am not satisfied with the remake?

View all 6

Referrals 3

• How do I refer someone?
• What benefits do I get on referring someone?
• I have referred a friend. When will I receive my referral benefit?

Gift Cards, Discounts, and Offers 3

• How do I learn about your offers?
• How do I purchase a gift card?
• Can I redeem my gift card for cash?

Other Queries 4

• Sizing - what size should I order (Standard vs Custom Size)
• What are your labor policies?
• Is eShakti a sustainable brand?
• What is Fabric Design Customization

Placing an order 1

• Place an order with custom measurements